Filing a Title VI Complaint
The complaint procedures apply to the beneficiaries of Cerebral Palsy of Tri-County’s programs, activities, and services.
RIGHT TO FILE A COMPLAINT: Any person who believes he/she has been discriminated against on the basis of race, color, or national origin by Cerebral Palsy of Tri-County may file a Title VI Complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.
HOW TO FILE A COMPLAINT: Information on how to file a Title VI complaint is posted on the agency’s website and in public areas of the agency.
Title VI Complaint Forms may be requested by writing to Cerebral Palsy of Tri-County 1401 W. Austin Webb City Missouri 64870. The title VI Complaint Form may also be obtained by calling Christy Graham, Ed.D. at 417-673-4940. In addition the form may be downloaded and mailed. The form is located at the end of the description for filing a Title VI Complaint.
You may file a signed, dated complaint no more than 180 days from the date of the alleged incident. The complaint should include:
– Your name, address and telephone number
– Specific, detailed information (how, why and when) about the alleged act of discrimination
– Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.
Please submit your complaint form to Cerebral Palsy of Tri-County 1401 W. Austin Webb City, Missouri 64870.
COMPLAINT ACCEPTANCE: Cerebral Palsy of Tri-County will process complaints that are complete. Once a completed Title VI Complaint Form is received, it will be reviewed to determine if Cerebral Palsy of Tri-County has jurisdiction. The complainant will receive an acknowledgement letter informing whether or not the complaint will be investigated by Cerebral Palsy of Tri-County.
INVESTIGATIONS: Cerebral Palsy of Tri-County will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, Cerebral Palsy of Tri-County may contact the complainant. Unless a longer period is specified by Cerebral Palsy of Tri-County, the complainant will have ten (10) days from the date of the letter to send requested information to the Cerebral Palsy of Tri-County Investigator assigned to the case.
If the requested information is not received within that time-frame the case will be closed. Also, a case may be administratively closed if the complainant no longer wishes to pursue the case.
LETTERS OF CLOSURE OR FINDING: After the Title VI Investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
– A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
– A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.
If the complainant disagrees with Cerebral Palsy of Tri-County’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specifically the basis for the reconsideration. Cerebral Palsy of Tri-County will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, Cerebral Palsy of Tri-County will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
If information is needed in another language, contact Christy G. Graham Ed.D. at Cerebral Palsy of Tri-County 1401 W. Austin Webb City Missouri 64870, or at 417-673-4940.